NRA We Serve America's Restaurants Representing nearly 500,000 restaurant businesses, we advocate for restaurant and foodservice industry interests and provide tools and systems that help members of all sizes achieve success.
    NRAEF Building & Retaining Talent The NRAEF is focused on developing a stronger workforce and building the next generation of industry leaders through education, scholarships and community engagement.
  • NRA Show
    NRA Show May 16-19, 2015 As the international foodservice marketplace, the NRA Show provides unparalleled opportunities for buyers and sellers to come together, conduct business and learn from each other.
  • ServSafe
    ServSafe Minimize Risk. Maximize Protection. For over 40 years, ServSafe® training programs have delivered the knowledge, leadership and protection that have earned the trust and confidence of business leaders everywhere.

National Restaurant Association - Restaurant Innovation Summit

Skip to navigation Skip to content

Events & Groups

Email Print

Restaurant Innovation Summit


Join us October 27 and 28 at the Westin Gaslamp in beautiful San Diego.

Featuring an agenda of compelling solo presentations from innovative leaders in the industry, the Restaurant Innovation Summit will bring together curious restaurant professionals and decision-makers from finance, marketing, IT, operations and related disciplines.

This keynote industry event will be held in conjunction with the National Restaurant Association's bi-annual meeting of the Marketing Executives Group (MEG) and Information Technology Executive Study Group.



NRA member: $395 | Non-member: $895

Not a member of the National Restaurant Association? Click here to learn how membership can help you cost-effectively reach prospects nationwide, build your image and customer relationships, and instantly access restaurant industry intelligence.


Westin San Diego Gaslamp Quarter
910 Broadway Circle
San Diego, CA 92101
(619) 239-2200
Room Rate: $245/night plus tax. Room block ends October 6!

United Airlines offers discounts off published fares to Restaurant Innovation Summit attendees up to 10% based on booking class. To save, book online at www.united.com. Choose your flight times, enter "SAN" as the airport and access eligible discounts by inserting code ZT44408020 in the Offer Code Box.


Tuesday, October 27

10 a.m. - 5 p.m. Registration
Noon Welcome
12:15 p.m. - 1:15 p.m. Tech Trends for Restaurants
  Speaker: Amy Webb
  Come hear Amy Webb's presentation on the near-future of what tech trends will have the biggest impact on restaurants this year. Webb will deftly explain what the trends are, why they matter to you and your business and, most importantly, how you can prepare for the disruption ahead.
  Presented by American Express
1:15 p.m. - 2:00 p.m. Screens, Sensors, Displays: A Personalized Experience
  In the age of extreme personalization, retailers and restaurateurs are able to tailor the individual experience to a guest’s preferences. How do they do this? By taking advantage of the smartphone in everyone’s pocket and reach a captive, local audience with deals, incentives, and other strategies that drive business. Hear lessons of success around beacons, predictive marketing, mobile applications, and more.
Chris Demery, Group VP Customer Experience Technology - Bloomin' Brands
Dawn Aubrey, PhD, Associate Director of University Housing for Dining Services - University of Illinois
2:00 p.m. - 2:45 p.m. Food on the Fly: The New Airport Restaurant
  Just because airport restaurants have captive audiences doesn’t mean they have to be boring. With a large number of potential guests and the need to deliver good food fast, airport restaurants are a perfect place to implement creative technological solutions. Hear how one company is completely transforming the airport dining experience, and what to expect in the future. 
  Speaker: Albert Lee, CTO - OTG Management
2:45 p.m. - 3:15 p.m. Networking Break
3:15 p.m. - 4:00 p.m. Tableside Tech
  A few years ago, “tablets at the table” at neighborhood restaurants was a big-deal headline. Now, revisit this technology that helped make ordering faster, easier, and more convenient for guests. What have these restaurants learned from the process? What would they do differently? And what’s next?
Wade Allen, VP of Digital Innovation and Customer Engagement - Brinker International
Chris DeFrain, Chief Financial Officer - Red Robin Gourmet Burgers and Brews, Lehigh Valley Restaurant Group
4:00 p.m. - 4:30 p.m. Workforce Engagement
  Restaurant tech isn’t only for consumers! Engage your employees with tools meant to manage schedules, streamline operations, and more. 
4:30 p.m. - 5:00 p.m. Brewing Innovation
  A product showcase of Anheuser-Busch's new beer-serving technology. 
5 p.m. - 5:30 p.m. IBM Chef Watson
  IBM's famous cognitive computer gives us a demonstration on how creative computing power can be applied to cuisine.
6 p.m. - 9 p.m. Evening Event

Wednesday, October 28

8 a.m. - 8:45 a.m. Networking Breakfast
8:45 a.m. - 9 a.m. Welcome
9 a.m. - 9:45 a.m. The New Delivery On-Demand
  There’s no better example of the new on-demand economy than the proliferation of delivery apps that allow consumers to order great restaurant food delivered straight to their door. What’s going on behind the scenes?  During this panel, representatives from some of the top online delivery services will talk through the current state of the industry.
  Moderator: Brita Rosenheim, Rosenheim Advisors
Mike Davis, VP of Sales and Business Development - Delivery.com
Prahar Shah, Head of Business Development - DoorDash
Stan Chia, SVP of Operations - GrubHub
Holger Luedorf, SVP of Business Development - Postmates

Puneet Tandon, VP of Operations - Zomato
9:45 a.m. - 10:15 a.m. Truth in Data
  The guest insights you learn from analytics can be somewhat surprising – your primary guest segment may not actually be your most loyal customer, for example. As a consequence, analytics can be game changing for restaurant marketers.
  Speaker: Helen Baptist, VP of CRM - Fishbowl
10:15 a.m. - 10:30 a.m. Cybersecurity Update
  Restaurants could be prime targets for hacking due to high volumes of credit card transactions but also because of a lack of technical resources in this area. We will briefly review cyber threats the restaurant industry faces and provide information on what the Association is doing to help provide tools for restaurant operators to protect their businesses.
  Speaker: TBD
10:30 a.m. - 11 a.m. The New(est) Way to Pay
  What’s more convenient than pulling out a credit card to pay? Not having to pull out your wallet in the first place. The next wave of payment technology is mobile, frictionless, and catching on fast. Learn what to expect from this new technology as more diners get comfortable with paying for dinner (and lunch… and breakfast… and coffee) differently. 
  Speaker: Kate Linington, Operations Manager - Sotto
11 a.m. - 11:45 a.m. The Future of Food
  Speaker: Edie Weiner, President and CEO - The Future Hunters
  Edie's keynote address will focus on the far-future of food and agriculture. The future sources of food and changes to the supply chain will be a startling and exciting topic of conversation.

Note: Agenda and speakers subject to change without notice.


Foodable will be kicking off its premier Foodable Five Star Awards at the evening event! Who are the champions of the foodservice industry that elevate food, service, brand, digital, and leadership to the highest level, analyzed by social media consumers and peers? Winners of each category will be announced at the event! Nominees

Celebrate the winners of the night with music by Nashville-based indie band The Lonely Biscuits.

▲ Back to Top

We're glad you're here!®

® 2012-2015 National Restaurant Association. All rights reserved.

2055 L St. NW, Suite 700, Washington, DC 20036
(202) 331-5900 | (800) 424-5156