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National Restaurant Association - Restaurant Innovation Summit

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Restaurant Innovation Summit


San Diego

Westin Gaslamp

  Oct. 27-28 

Hospitality is the mother of reinvention

Join us October 27 and 28 at the Westin Gaslamp in beautiful San Diego.

Featuring an agenda of compelling solo presentations from innovative leaders in the industry, the Restaurant Innovation Summit will bring together curious restaurant professionals and decision-makers from finance, marketing, IT, operations and related disciplines.

This keynote industry event will be held in conjunction with the National Restaurant Association's bi-annual meeting of the Marketing Executives Group (MEG) and Information Technology Executive Study Group.


NRA member: $395
Non-member: $895

Not a member of the National Restaurant Association? Click here to learn how membership can help you cost-effectively reach prospects nationwide, build your image and customer relationships, and instantly access restaurant industry intelligence.

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Tuesday, October 27

Noon Welcome
12:15 p.m. - 1:15 p.m. Tech Trends for Restaurants
  Speaker: Amy Webb
  Presented by American Express
1:15 p.m. - 1:45 p.m. Screens, Sensors, Displays: A Personalized Retail Experience
  In the age of extreme personalization, retailers are able to tailor the individual shopping experience to a guest’s preferences. How do they do this? Hear lessons of retail success around beacons, predictive marketing, mobile applications, and more. 
1:45 p.m. - 2:30 p.m. Food on the Fly: The New Airport Restaurant
  Just because airport restaurants have captive audiences doesn’t mean they have to be boring. With a large number of potential guests and the need to deliver good food fast, airport restaurants are a perfect place to implement creative technological solutions. Hear how one company is completely transforming the airport dining experience, and what to expect in the future. 
  Speaker: Albert Lee, CTO - OTG Management
2:30 p.m. - 3 p.m. Networking Break
3 p.m. - 3:45 p.m. Tableside Tech
  A few years ago, “tablets at the table” at neighborhood restaurants was a big-deal headline. Now, revisit this technology that helped make ordering faster, easier, and more convenient for guests. What have these restaurants learned from the process? What would they do differently? And what’s next?
3:45 p.m. - 4:30 p.m. Workforce Engagement
  Restaurant tech isn’t only for consumers! Engage your employees with tools meant to manage schedules, streamline operations, and more. 
4:30 p.m. - 5 p.m. Sponsor Lightning Talks
5 p.m. - 5:30 p.m. Brewing Innovation
  A product showcase of Anheuser-Busch's new beer-serving technology. 
6 p.m. - 9 p.m. Evening Event

Wednesday, October 28

8 a.m. - 8:45 a.m. Networking Breakfast
8:45 a.m. - 9 a.m. Welcome
9 a.m. - 9:45 a.m. The New Delivery On-Demand
  There’s no better example of the new on-demand economy than the proliferation of delivery apps that allow consumers to order great restaurant food delivered straight to their door. What’s going on behind the scenes?  During this panel, representatives from some of the top online delivery services will talk through the current state of the industry.
  Moderator: Kelly Seeman, ODEvisor
Mike Davis, VP of Sales and Business Development - Delivery.com
Prahar Shah, Head of Business Development - DoorDash
Stan Chia, SVP of Operations - GrubHub
Holger Luedorf, SVP of Business Development - Postmates
TBD - Caviar
9:45 a.m. - 10:15 a.m. Truth in Data
  The guest insights you learn from analytics can be somewhat surprising – your primary guest segment may not actually be your most loyal customer, for example. As a consequence, analytics can be game changing for restaurant marketers.
  Speaker: Helen Baptist, VP of CRM - Fishbowl
10:15 a.m. - 10:45 a.m. Market (Hyper)Local
  Geofencing: marketing to potential customers within a defined geographic area. Thanks, mobile technology! Take advantage of the smartphone in everyone’s pocket and reach a captive, local audience with deals, incentives, and other strategies that drive business. In this session, you’ll hear tales from successful campaigns aimed at reaching and rewarding local customers.
10:30 a.m. - 11 a.m. The New(est) Way to Pay
  What’s more convenient than pulling out a credit card to pay? Not having to pull out your wallet in the first place. The next wave of payment technology is mobile, frictionless, and catching on fast. Learn what to expect from this new technology as more diners get comfortable with paying for dinner (and lunch… and breakfast… and coffee) differently. 
  Speaker: Kate Linington, Operations Manager - Sotto
11 a.m. - 11:45 a.m. The Future of Food
  Speaker: Edie Weiner, President and CEO - The Future Hunters

Note: Agenda and speakers subject to change without notice.

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Click here to read our speaker bios


Westin San Diego Gaslamp Quarter
910 Broadway Circle
San Diego, CA 92101
(619) 239-2200
Room Rate: $245/night plus tax. Room block ends October 4.

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2014 Recap

In October 2014, we brought together restaurant professionals for an inspiring and collaborative exchange of ideas that helped to shape the way restaurants use emerging technology. We focused on data alchemy - the amazing innovations that can be created with data stewardship and insights.

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MEG Fall 2015

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