NRA We Serve America's Restaurants Representing nearly 500,000 restaurant businesses, we advocate for restaurant and foodservice industry interests and provide tools and systems that help members of all sizes achieve success.
    NRAEF Building & Retaining Talent The NRAEF is focused on developing a stronger workforce and building the next generation of industry leaders through education, scholarships and community engagement.
  • NRA Show
    NRA Show May 21-24, 2016 As the international foodservice marketplace, the NRA Show provides unparalleled opportunities for buyers and sellers to come together, conduct business and learn from each other.
  • ServSafe
    ServSafe Minimize Risk. Maximize Protection. For over 40 years, ServSafe® training programs have delivered the knowledge, leadership and protection that have earned the trust and confidence of business leaders everywhere.

National Restaurant Association - Human Resources & Risk and Safety

Skip to navigation Skip to content

Events & Groups

Email Print

Human Resources & Risk and Safety



Sheraton Lake Buena
Vista Resort 

  Feb. 24-26, 2016

About   Listserv  |  Keynote | Agenda  |  Pricing  |  Hotel


Network with restaurant human resources and risk and safety professionals who face the same challenges, and share on-target, specialized experiences. What better way to discover best practices, solutions to stubborn problems, or opportunities for advancement than from restaurant leaders in your field?

Our Human Resources & Risk and Safety Executive Study Group delivers information essential to your daily workload and long-term career. Whether you need new training tactics or information about employee benefits, regulations, smarter coverage or risk reduction, this group is your window into what fellow restaurant industry leaders are doing and which strategies work best.


As an added value for our members, both Human Resources & Risk and Safety have separate Listservs. These Listservs are an effective way to ask colleagues questions, share news, and contribute to discussions on issues important to your field. To be eligible, you must work full-time in the field of human resources or risk and safety for a company that is a restaurant member of the National Restaurant Association. Click here to subscribe.

Once you join the list, simply send Human Resources email messages to humanresources@lists.restaurant.org and Risk and Safety email messages to rsm@lists.restaurant.org. Your message goes to everyone who is subscribed to the list.

Can I view past messages?
Yes. For Human Resources, click here to visit our archives. For Risk and Safety, click here to visit our archives. Registered members of the Listserv can read or search past messages. You can also change the settings of your account.

How do I unsubscribe?
To leave the Human Resources email list, send a message to hr-unsubscribe@lists.restaurant.org. To leave the Risk and Safety email list, send a message to rsm-unsubscribe@lists.restaurant.orgBe sure to send this message from the email address you want to remove from the list.


As CEO of Atlanta-based Arby's Restaurant Group in 2014, Paul Brown is responsible for revitalizing brand and company culture at 3,300 fast casual restaurants worldwide.

Before joining Arby's, Brown was president of brands and commercial services for Hilton worldwide. He was the company's global leader for brand management, product standards, marketing, sales, pricing, e-commerce, loyalty programs, franchise relations and information technology.

Brown previously served with Expedia, McKinsey & Co., Intercontinental Hotels Group and The Boston Consulting Group.

Brown's keynote will highlight leadership and revitalization of the Arby's brand.


Wednesday, February 24

4 p.m.                     Registration and Sponsor Exhibits Open
  Pick up your registration materials and mingle with our sponsors!
6 p.m. - 7:30 p.m.                                                   Welcome Reception
  Location: 27 Palms Grill - by the Pool
                                        Catch up with friends and colleagues in the industry, and network with all meeting attendees and sponsors.

Thursday, February 25

7:30 a.m. - 8 a.m.   Breakfast
8 a.m. - 8:15 a.m. Welcome and Opening Remarks
  Jamie Griffin, Vice President, Business Administration, Raising Cane's
  Heidi Bastien, Director, Risk Management, Rubio's Restaurants
  Mike Whatley, Director, State and Local Affairs, National Restaurant Association
8:15 a.m. - 9 a.m.                  Legislative Outlook
  Speaker: Mike Whatley, Director, State and Local Affairs, National Restaurant Association

Don't be caught off-guard by the next public policy issue to impact your business. Learn about the latest policy coming out of Washington, DC and the States so you're prepared when it hits the deadline. We will discuss the status of health care, labor decisions, and immigration at the federal level, and the latest action on alcohol regulations, minimum wage, gun laws, and labor activism/protests at the states level. 

Human Resources and Risk & Safety professionals can provide valuable input as subject matter experts to shape legislation and regulations, by building relationships with elected officials, and working through their trade associations to advance for the needs of the overall industry. Learn how you can be proactive in influencing legislation and regulations that impact the restaurant and food service industry.

9 a.m. - 10 a.m.                  Managing Risk at the Most Magical Place on Earth
  Speaker: Michele Adams, Vice President, Risk Management Services, Disney

Walt Disney World Resort in Florida covers forty square miles, employs over 75,000 Cast Members, and hosts guests from around the globe. With four theme parks, 25 resorts, a sports complex, two water parks, a shopping and entertainment destination, and a transportation systems that rivals most metropolitan areas, understanding and managing risk is a 24/7 job. Hear from Michele Adams, Vice President, Risk Management Services as she describes her team's approach to risk management and how it has changed over the past 40 years.

Gain a broadened perspective on risk assessment, risk mitigation, claims management, and input/outcome analysis in a real-world setting. Discover how current risk management principles and practices may be applied to their business. Attendees will gain an understanding of the benefit of integration, communication, and regulatory awareness in a risk management context.

10 a.m. - 10:15 a.m.                       Networking Break
10:15 a.m. - 11:30 a.m.    HR and Risk Breakout Panels
  HR: State of Play: Labor Organizing in the Service Sector
Moderators: Franklin Coley, Align Public Strategies; Mark Stubley, Shareholder, Ogletree Deakins; Jim Gray, President, Jim Gray Consultants
  Union-back groups are broadening and revitalizing the labor movement by focusing on political issues like minimum wage, paid leave and scheduling. By constructing issue based campaigns, like the Fight for $15 and a Union, unions are investing in local platforms to communicate directly with service sector works and persuade them to join their efforts. The investment in organizational infrastructure is intended not only to win political outcomes but also to lay the groundwork for workers to win union representation. 
  Risk: Cybersecurity: Establishing a Framework for the Industry
  Moderator: Laura Knapp Chadwick, Director, Commerce and Entrepreneurship, National Restaurant Association
11:30 a.m. - 12:30 p.m.  HR and Risk Breakout Sessions
  HR: Panel on Hot Labor Topics
  Moderators: Marcus Crider, Partner, Retail/Hospitality Department Chair, Waller; Stanley Graham, Partner, Waller
  Risk: Risk Intelligence and Risk Identification
  Moderator: Ryan Long, Director, Global Risk Intelligence, McDonald's Corporation
12:30 p.m. - 1:30 p.m. Lunch
1:30 p.m. - 2:30 p.m. HR and Risk Roundtable Discussions
2:30 p.m. - 3:30 p.m. HR and Risk Breakout Sessions
3:30 p.m. - 3:45 p.m.   Networking Break
3:45 - 5 p.m. Walkway to Safety!
  Speaker: Mike Keeler, Head of Safety, Bloomin' Brands

Has your Safety Program grown tired? Do you have a safety leader? Are you no longer achieving double digit annual deductions?

If so, maybe it's time to raise the bar? Hear how some of the most comprehensive safety programs in the restaurant industry achieve those results year after year. Maximize your nurse triage program, safety recognition program, allocation model, QA audits, and dashboard reports and how they can help you achieve your company's best results ever.

Management is responsible for how work gets done has never been truer than in today's restuarant industry. With more than 30 years in the restaurant industry, Mike Keeler can say that with great certainty. Where have those "alley rally's" gone? Has Hot Schedules eliminate your rallies? If so, what can you do to replace them? And, are 20% of your restaurants contributing 50% of all accidents? The value of communication is key in playing a very important role in reducing accidents.

5:30 p.m.              Shuttle departs hotel for Dinner
6 p.m.          Dinner

Friday, February 26

7:30 a.m. Breakfast
8 a.m. - 8:30 a.m.  HR/Risk Business Meeting
8:30 a.m. - 9:30 a.m.                 Keynote Address
  Speaker: Paul Brown, CEO, Arby's Restaurants
9:30 a.m. - 10:30 a.m.                 HR and Risk Breakout Sessions
  HR: Creating a Strong Culture for your Brand
  Speaker: Tom Gathers, Chief People Officer, Red Lobster Seafood Company
  Risk: Preventing and Combatting Fraud
  Speaker: Eric Bushman, Director, Commercial Insurance Claims, Special Investigations Unit, Liberty Mutual Insurance
10:30 a.m. - 11 a.m.              Networking Break
11 a.m. - Noon       HR and Risk Roundtable Discussions
12:15 p.m. - 1:15 p.m.             Lunch
1:30 p.m. - 2:30 p.m.                    HR and Risk Breakout Panels
  HR: Big Changes at the NLRB
  Speaker: Maury Baskins, Shareholder, Littler Mendelson
  The National Labor Relations Board has issued a series of anti-business rulings in the past year that all restaurant employees need to be aware of. These include the "quickie" election rule, the new "joint employer" standard, and numerous attacks on long established non-union workplace policies.
  Risk: TBA
2:30 p.m. - 3:30 p.m.                          Joint Session: Two Roadies and a Truck: A real life example of implementing records management in a way that balances compliance, cost and culture.
  Speaker: Matt McMahan, Senior Manager, Business Continuity and Records, Texas Roadhouse
  Learn how Texas Roadhouse planned and is implementing a successful records management program through a project it calls "Two Roadies and a Truck." This project, which affects paper records at hundreds of geographically diverse locations, has allowed Texas Roadhouse - in a cost effective way - to reduce risks, increase compliance, and remain faithful to Texas Roadhouse's culture and to its operational goals.
3:30 p.m. - 4:30 p.m. Joint Panel: What the Legalization of Marijuana Means for the Restaurant Workforce
  Speaker: Todd Frederickson, Regional Managing Partner, Fisher & Phillips LLP
  Listen to a discussion on the legalization of medical and recreational pot and the impact it's having on Colorado employers generally (and restaurant employers specifically), along with practical advice on workplace drug and alcohol policies and drug testing issues. Also discussed will be the hotly contested Costs vs. Dish Network case recently decided by the Colorado Supreme Court and its effect on Colorado workplaces.
4:30 p.m. - 4:45 p.m. Closing Remarks



Operator Cancellation Policy: Cancellations received by 11:59 p.m. ET on Wednesday, February 3, 2016 will be fully refunded. Any cancellations between February 3 and February 19 will be assessed a 50% administration fee. Cancellations after February 19 will not receive a refund but substitutions are permissible.

Not a member of the National Restaurant Association? Click here to learn how membership can help you cost-effectively reach prospects nationwide, build your image and customer relationships, and instantly access restaurant industry intelligence.

Back to top


Sheraton Lake Buena Vista Resort
12205 S Apopka Vineland Road
Orlando, FL 32836
(407) 239-0444
Room rate (on a space-available basis): $199/night + tax - single/double
Room block ends: February 2, 2016

Back to top


Thank you to our Council Sponsor!



▲ Back to Top

Join us in Orlando

2016 HR/Risk

We're glad you're here!®

® 2012-2015 National Restaurant Association. All rights reserved.

2055 L St. NW, Suite 700, Washington, DC 20036
(202) 331-5900 | (800) 424-5156