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National Restaurant Association - Quality Assurance

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Quality Assurance


Our annual meeting brings you face-to-face with experienced colleagues and cutting edge ideas. Every contact and topic is focused on the responsibilities you handle.

Meetings address issues such as avian flu, food recovery and donations, menu labeling, food safety regulations, pest management, foodborne outbreaks and health inspections — exclusively as they apply to the restaurant industry.


Our group's member-only Listserv is an effective way to ask your colleagues questions, share news, and contribute to discussions on issues important to professionals in your field. To be eligible, you must work full-time in the field of quality assurance for a company that is a restaurant member of the National Restaurant Association. Click here to subscribe. To send questions to the listserv, email qa@lists.restaurants.org

Keynote Address

Frank Yiannas
Vice President - Food Safety

As Vice President of Food Safety, Frank Yiannas oversees all food safety, as well as other public health functions, for the world's largest food retailer, Walmart, serving over 200 million customers around the world on a weekly basis. Prior to joining Walmart in 2008, Frank was the Director of Safety & Health for the Walt Disney World Company, where he worked for 19 years.

Frank is Past President of the International Association of Food Protection (IAFP) and a Past Vice-Chair of the Global Food Safety Initiative (GFSI). He is also an adjunct Professor in the Food Safety Program at Michigan State University. He is the author of the books, Food Safety Culture, Creating a Behavior-based Food Safety Management System, and Food Safety = Behavior, 30 Proven Techniques to Enhance Employee Compliance.


Wednesday, October 5

12 p.m. - 1 p.m. Lunch and Sponsor Introductions
1 p.m. - 1:30 p.m. Welcome and Introductions
Chirag Bhatt, President, CHB Consulting
Dr. Ann Marie McNamara, Vice President, Food Safety and Regulatory Compliance, Jack in the Box
1:30 p.m. - 2:30 p.m. Keynote Address: Behavior = Food Safety
  Speaker: Frank Yiannas, Vice President, Food Safety, Walmart
2:30 p.m. - 2:45 p.m. Networking Break
2:45 p.m. - 4 p.m. FDA Regulatory Update Panel
Glenda Lewis, Director, Retail Food Protection Staff, Food and Drug Administration, Center for Food Safety and Applied Nutrition, Office of Food Safety
Kevin Smith, Senior Advisor for Food Safety, Food and Drug Administration, Center for Food Safety and Applied Nutrition
4 p.m. - 5 p.m. OSHA - What Are They Doing In My Restaurant?
  Speaker: James Harrity, Compliance Assistance Specialist, US Department of Labor - OSHA, Philadelphia Area Office
5 p.m. - 6 p.m. Welcome Reception
*Dinner on your own*

Thursday, October 6

7:30 a.m. - 8:30 a.m. Breakfast
8:30 a.m. - 9:30 a.m. Quality Assurance Executive Study Group Business Meeting
9:30 a.m. - 10:30 a.m. Implementing Active Managerial Control Principles in a Retail Food Business
  Speaker: Hal King, Ph.D, President and CEO, Public Health Innovations LLC
10:30 a.m. - 10:45 a.m. Networking Break
10:45 a.m. - Noon Multistate Outbreaks Panel
Gary Weber, Ph.D, Coordinated Outbreak Response and Evaluation, Prevention Manager, FDA Office of Foods and Veterinary Medicine
Matthew Wise, Outbreak Response Team Lead, Outbreak Response and Prevention Branch, Centers for Disease Control and Prevention
Will Daniels, Principal, Will Daniels Consulting Group
Noon - 1 p.m. Lunch
1 p.m. - 2:15 p.m. Social Media Panel - Basket of Unknown Opportunities
Angelique Toschi-LaRue, Digital and Social Media Specialist, Shakey's USA, Inc.
Marla Topliff, President, Rosati's Franchising, Inc./The Rosati Group
Kyle Huff, Social Media Strategist, Honeygrow
2:15 p.m. - 3:15 p.m. How to Sell Food Safety to Management
  Speaker: Gary Ades, Ph.D, President, G&L Consulting Group, LLC
3:15 p.m. - 3:30 p.m. Networking Break
3:30 p.m. - 4:45 p.m. Best Practices in Food Safety Panel
Dan Goldberg, Director, Quality Assurance, BJ's Restaurants
Petra Snellen, Food Safety Director, Aramark
Everett Gasbarro, Senior Director of Operating Systems, Dunkin' Brands, Inc.
5 p.m. - 6 p.m. Reception
*Dinner on your own*

Friday, October 7

7:30 a.m. - 8:30 a.m. Breakfast
8:30 a.m. - 10:30 a.m. Handwashing Behavior Interactive Panel - Matching Handwashing Behaviors to Risk Interpretations
Jim Mann, Executive Director, The Handwashing for Life Institute
Pam Ritz, President, Specialty Risk Management
Eric Martin, Director of Food Safety, Texas Roadhouse, Inc.
Britt Roarx, Senior Claims Manager, Texas Roadhouse, Inc.
Chris Abell, Manager of Training and Food Safety, Wholesome International
Chef Peter Fulgenzi, Executive Chef, Indiana University Health
10:30 a.m. - 10:45 a.m. Networking Break
10:45 a.m. - 11:45 a.m. Hot Topic Roundtable
11:45 a.m. - Noon Final Thoughts

*Agenda and times subject to change.




Loews Philadelphia Hotel
1200 Market Street
Philadelphia, PA 19107
(215) 627-1200

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