Now that the fraud liability shift has moved to merchants, Heartland Payments Systems' customers are seeing an increase in chargebacks in the restaurant space. There are very specific rules to be followed for processing these cards to avoid chargeback liability. Many restaurant POS companies do not have a method (EMV) to process these cards which in turn exposes the restaurant to the liability.
During this webinar, experts from Heartland and the National Restaurant Association explained these new rules, the chargeback notification process and requirements, as well as advised best practices to protect the restaurant operator from this liability, as the old rules of swipe and signature do not apply to chip cards.
This is a follow-up to a shorter webinar hosted in December. You can view that recording here.
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