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National Restaurant Association - Workforce Engagement

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Manage My Restaurant

Workforce Engagement

We hear it all the time – your team is like family.  Whether you’re trying to recruit the best team, manage and retain who you have on board, and/or reward your employees, we know you want to do right by them.  We can help you navigate the complexities of effectively managing your workforce.

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Top Features

How to hook top talent

“When you create an environment that delivers the service you want, it becomes a lot easier to recruit the right people.” T.J. Schier, President of the SMART Restaurant Group.

How to set expectations with your employees

Improve communication and raise the performance level in your restaurant by trying these strategies.

The power of promoting from within

About 90% of the industry’s salaried employee’s start as hourly workers in restaurants. Many operators foster a culture encouraging employees to stay for advancement opportunities.    

Build buzz for your charitable project

Enlist your employees to build energy that encourages guests to support your cancer walk, hunger relief campaign or other charitable project.


Recommended Reading

8 tips to interview like a pro

Your staff is your top resource, so it’s critical to assemble your team strategically. In addition to functioning as a hiring tool, interviews allow you to reinforce your brand, says Barbara Polk, National Restaurant Association’s senior vice president of human resources. Here, Polk offers  guidance for interviewing job candidates.

5 ways to nurture staff and the customer experience

Habit Burger has experienced significant growth in recent years. At the National Restaurant Association's 2015 Marketing Executives Group fall meeting, Habit Burger chief marketing officer Matt Hood shared ways the brand nurtures employees and the customer experience.

4 applications of the Food and Beverage Service Competency Model

The U.S. Department of Labor has published the first-ever Food and Beverage Service Competency Model, profiling the skills pertinent to career success in the restaurant industry. Created by the National Restaurant Association Educational Foundation in collaboration with the National Restaurant Association, State Restaurant Association representatives and allied industry partners, this model can be helpful to restaurant owners and operators in four ways.

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