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    NRAEF Building & Retaining Talent The NRAEF is focused on developing a stronger workforce and building the next generation of industry leaders through education, scholarships and community engagement.
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National Restaurant Association - All Workforce Engagement Articles

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All Workforce Engagement Articles

Hiring Articles

8 tips to interview like a pro

Your staff is your top resource, so it’s critical to assemble your team strategically. In addition to functioning as a hiring tool, interviews allow you to reinforce your brand, says Barbara Polk, National Restaurant Association’s senior vice president of human resources. Here, Polk offers  guidance for interviewing job candidates.

How to set expectations with your employees

Articulating your expectations for employees from the get-go will improve communication and raise employee performance levels. Five simple strategies will go a long way to ensure everyone is on the same page.

Attract potential talent and fans with social media

Restaurants have seen tremendous success utlizing social media - Facebook, Twitter and Instagram - to post job openings. Not only will you cast a wider net, but applicants will likely be fans - and friends of fans.

Summer hiring: How to recruit and motivate teens

The Santa Cruz, Calif., boardwalk resembles a ghost town each winter. Whiting’s Foods, which operates most of the boardwalk’s foodservice operations, employs a mere 40 team members to keep operations going on weekends. Come summer’s peak, the boardwalk bustles, and the number of employees catapults to 400.

Find the right host for your restaurant

The host is the first person customers meet and the last person they’ll cross paths with before heading off. Hosts play a major role in establishing a friendly atmosphere at your restaurant  one that will entice the customer to return repeatedly.

Interview questions: 5 important do’s and don’ts

When interviewing new job candidates, asking certain questions could land you and your restaurant in legal hot water. Avoid these pitfalls and still gain the information you need to know by following these tips.

Training Articles

5 ways to nurture staff and the customer experience

Habit Burger has experienced significant growth in recent years. At the National Restaurant Association's 2015 Marketing Executives Group fall meeting, Habit Burger chief marketing officer Matt Hood shared ways the brand nurtures employees and the customer experience.

6 traits of effective managers

The way restaurant managers interact with their team members on a day-to-day basis often sets the workplace tone. After all, how managers lead can greatly influence whether employees are motivated to follow. Here are seven traits of effective managers.

Create culture that rocks

Forge a fan boy-like following through service that rocks your guests’ worlds. Your culture should create an almost obsessive need for diners to return to your establishment and consume your products, says Jim Knight, People Forward managing partner and Hard Rock International alum.

The art of handling guest complaints

Complaints are inevitable at even the best restaurant; what’s key is how you react. Here’s how Logan’s Roadhouse and The Melting Pot handle less-than-perfect situations.

What you need to know about service animals

Many operators and their employees are unaware or uncertain of the laws that apply to customers who arrive at a restaurant with a service animal. Train staff to understand the customers' needs and the law.

5 mistakes new managers make

New managers are usually promoted from within the ranks of line employees. This can pose challenges when their new position requires supervising peers and friends. Keep an eye on common errors and success can be yours.

Don’t let bad disability etiquette turn off guests

Are you inadvertently losing business because of how you communicate with guests with disabilities? Many restaurants don’t know how to make guests with vision, mobility or hearing impairments feel welcome, much less make it easy for them to order. Here are some recommendations from the director of the Mid-Atlantic ADA Center, which provides information and training and the Americans with Disabilities Act.

Training staff on kitchen equipment

For safety and economic reasions, training staff how to properly use and maintain kitchen equipment is important. These tips can help you put implement a training plan. 

Retain Articles

Keep your restaurant’s company culture strong

Mendocino Farms, a California-based fast-casual concept, has experienced growth and received an investment from Whole Foods. During the Fast Casual Industry Council event at the 2016 National Restaurant Association Show, the founders discussed the importance of team-member retention and how they instill their company culture across locations.

4 applications of the Food and Beverage Service Competency Model

The U.S. Department of Labor has published the first-ever Food and Beverage Service Competency Model, profiling the skills pertinent to career success in the restaurant industry. Created by the National Restaurant Association Educational Foundation in collaboration with the National Restaurant Association, State Restaurant Association representatives and allied industry partners, this model can be helpful to restaurant owners and operators in four ways.

Which Wich spreads the love with Project PB&J

With its Project PB&J, Which Wich Superior Sandwiches engages its employees in philanthropy and helps communities in the process. Here's how the company maintains staff enthusiasm for these sandwich-making events.

6 tips to retain restaurant rock stars

Restaurant employees are a hot commodity, which means operations from mom-and-pops to big chains scramble to keep top talent. Discover six ways restaurants retain the best of the best.

The power of promoting from within

Promoting from within provides employees the opportunity for career growth. But employees aren’t the only ones to benefit. Restaurants gain the advantage of hiring a known entity.

Policy Articles

10 tips for creating employee handbooks

The purpose of an employee handbook is to tell employees what you expect of them and what they can expect of you. These 10 tips will get you started on creating an effective handbook that defines policies and at the same time has enough flexibility to enable you to handle various situations.

6 things to know about E-Verify

E-Verify, the federally operated online system employers can use to check whether the people they’ve hired are legally eligible to work in the United States, is used by about 500,000 employers across the United States, the Department of Homeland Security reports. Here are six points to keep in mind if you’re thinking about signing up for E-Verify.

Payroll in the age of the Affordable Care Act

No payroll regulation has had more of an impact on payroll processing than the Affordable Care Act. The health care law, enacted in 2010, is prompting many restaurant operators to seek outside payroll providers.

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