• NRA
    NRA We Serve America's Restaurants Representing nearly 500,000 restaurant businesses, we advocate for restaurant and foodservice industry interests and provide tools and systems that help members of all sizes achieve success.
  • NRAEF
    NRAEF Building & Retaining Talent The NRAEF is focused on developing a stronger workforce and building the next generation of industry leaders through education, scholarships and community engagement.
  • NRA Show
    NRA Show May 17-22, 2018 As the international foodservice marketplace, the NRA Show provides unparalleled opportunities for buyers and sellers to come together, conduct business and learn from each other.
  • ServSafe
    ServSafe Minimize Risk. Maximize Protection. For over 40 years, ServSafe® training programs have delivered the knowledge, leadership and protection that have earned the trust and confidence of business leaders everywhere.

National Restaurant Association - Find the right host for your restaurant

Skip to navigation Skip to content

Manage My Restaurant

Share:
Email Print

Find the right host for your restaurant

Image

 

Selecting the right host is important for every restaurant.

The host is the first person customers meet and the last person they’ll cross paths with before leaving. Hosts play a major role in establishing a friendly atmosphere at your restaurant —  one that will entice the customer to return repeatedly.

Here are seven qualities you should look for in potential hosts:

1. Willingness to go above and beyond for guests. Part of a host’s responsibility is to make life easier for each guest. In addition to meeting standard needs, hosts should consider special requests as opportunities to make lasting impressions.

For example, a guest drove to Villa Christina in Atlanta from St. Petersburg, Florida, to surprise his mom for Mother’s Day. He arrived before the rest of his family, realized that he forgot to purchase a Mother's Day card and asked where the nearest store was. The host asked him to wait a minute, went to the sales office and scanned a drawer full of thank-you, birthday, wedding and anniversary cards before finding a Mother's Day card. The host presented the card to the guest, who was incredibly appreciative.

2. Genuinely care about the success of the restaurant. Hosts generally are salaried. They must be motivated to act in the best interest of the restaurant, even though their pay won’t necessarily be affected.

3. Ability to always be polite to guests, no matter what. The guest is always right. Regardless of how a customer treats the host, hosts must stay calm and try to please the customer.

4. Outgoing personality. Upbeat, friendly hosts set the tone for a positive dining experience. Naturally shy people may find this difficult.

5. Strong organizational skills. Because they often have several concurrent responsibilities, such as taking reservations, maintaining wait lists, assigning seating and scheduling employee duties, innate time-management abilities are critical.

6. Team player.  Hosts must have a sense of table progression. To do so, he or she should communicate constantly with wait staff to know which guests are on dessert, which have paid their checks and which are still eating their meals. Everyone on staff plays for the same team.

7. Professional appearance. Appearance is important when greeting customers, so hosts' attire should be appropriate for the restaurant setting. Pressed, clean clothes convey a polished, professional environment.

This content was provided by CareerBuilder.

▲ Back to Top

We're glad you're here!®

® 2012-2017 National Restaurant Association. All rights reserved.

2055 L St. NW, Suite 700, Washington, DC 20036
(202) 331-5900 | (800) 424-5156