• NRA
    NRA We Serve America's Restaurants Representing nearly 500,000 restaurant businesses, we advocate for restaurant and foodservice industry interests and provide tools and systems that help members of all sizes achieve success.
  • NRAEF
    NRAEF Building & Retaining Talent The NRAEF is focused on developing a stronger workforce and building the next generation of industry leaders through education, scholarships and community engagement.
  • NRA Show
    NRA Show May 17-22, 2018 As the international foodservice marketplace, the NRA Show provides unparalleled opportunities for buyers and sellers to come together, conduct business and learn from each other.
  • ServSafe
    ServSafe Minimize Risk. Maximize Protection. For over 40 years, ServSafe® training programs have delivered the knowledge, leadership and protection that have earned the trust and confidence of business leaders everywhere.

National Restaurant Association - 5 tips for turning communication breakdowns into breakthroughs

Skip to navigation Skip to content

Manage My Restaurant

Share:
Email Print

5 tips for turning communication breakdowns into breakthroughs

Communication can make or break working relationships. When communication is poor, turnover increases and can affect business. The good news is that you can turn communication breakdowns into breakthroughs with these tweaks:

  • Build communication habits with training. Knowledge is power. Don’t just assume your employees know how you want them to communicate. Teach them. Set clear expectations and give them tools to effectively communicate. Assess your training materials, and ensure they are clear, consistent and regularly updated with accepted communication standards between managers and their teams.
     
  • Communicate multiple times in multiple ways. Just because you say something once doesn’t mean it was heard or absorbed. If you have an important message you want your team to put into action, reinforce it with consistent messaging verbally and in writing.
     
  • Target communication. Create an environment where messages are always relevant so employees don’t tune out. Technology makes it easy to send messages to specific groups. Everyone working today might need to know about an event that occurred this morning, but that might be irrelevant to tomorrow’s staff. When topics, such as a team member’s performance, are more personal, managers should communicate privately and preferably in person.  
     
  • Communicate beyond the pre-shift staff meeting. Leave messages for your team. If you send your schedule out in advance, you can attach additional messages with online tools.

    During busy shifts, your restaurant may get hectic, and some things may get lost in translation. Have a quick, easily accessible way to type or record notes. Between shifts, managers can leave their notes in an online logbook so the next manager can walk in and understand exactly what’s happened.
     
  • Emphasize accountability. To eliminate confusion about who takes over whose shift and so on, you can use digital tools that indicate when a message has been read or if a request needs manager approval. This means you won’t have to keep track of and sort loose paper records.

This content was provided by HotSchedules.

▲ Back to Top

We're glad you're here!®

® 2012-2017 National Restaurant Association. All rights reserved.

2055 L St. NW, Suite 700, Washington, DC 20036
(202) 331-5900 | (800) 424-5156