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National Restaurant Association - Employee relations: Recruit, train and retain

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Employee relations: Recruit, train and retain

Whether it’s driving employee loyalty or engagement, Rick Bayless, Danny Meyer, Gretchen Selfridge and Bobby Stuckey discussed key tools and techniques on how to improve sales and profit margins through employee relations at the 24th Annual American Express Restaurant Trade Program.


Source: American Express Restaurant Trade Program

Top Takeaways:

  • Deepen your staffs’ knowledge with 15 minute lessons during pre-shift meetings. These classes can be taught by any staff member and cover everything from wine tastings to cooking demonstrations.
  • Plan employee trips to destinations that inspire and influence your menu development.
  • Implement a 360 peer review system to ensure you are getting the most accurate read of an employee’s performance.
  • Build camaraderie and strengthen your individual programs by fostering friendly competitions between restaurants. For example, Danny Meyer created the barista Olympics, which greatly improved the quality of his coffee services.
  • Give your employees a restaurant allowance and encourage them to try your competitors’ restaurants. After dining out, have them write a full report of their meal in order to gain a deeper understanding of the customer experience at other restaurants.

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