As one of the most influential trade associations in the Washington, D.C. area, the National Restaurant Association is a great place to work. Our headquarters is located in the heart of Washington, D.C. The National Restaurant Association offers its full-time employees a comprehensive benefit package, including health care, generous vacation and leave time, a 401(k) plan, and a professional development/educational assistance program.

The National Restaurant Association periodically recruits qualified candidates for various staff positions at our headquarters office. If you wish to apply for any of the positions below, please submit the requested materials to:

National Restaurant Association
Human Resources
1200 17th Street NW
Washington, DC 20036

Fax: to 202-331-5991
E-mail to jobs@dineout.org

Please be sure to indicate the position title and the job code. If you're called for an interview, here are directions to our office. The National Restaurant Association accepts applications only for specific, advertised positions. Thank you for your interest in the National Restaurant Association.

Look for opportunities in Chicago at the National Restaurant Association Educational Foundation

For jobs in the restaurant industry, see our Careers & Education section.

SENIOR VICE PRESIDENT, MEMBERSHIP -- Trade association seeks head of membership to grow and improve member outreach, recruitment, retention, service and dues-related activities and assess critical importance of state partner association; evaluate recommendations emerging through strategic planning process; serve as a member of the senior management team. Main responsibilities: design and implement strategies intended to build membership recruitment, engagement and revenue; build the member value proposition; responsible for membership goals; enhance partnerships with state restaurant associations; develop the ability to view things ‘through the eyes of members’; identify current industry trends; responsible for member benefit programs; build alliances and partnerships; staff advisor to board-level committee. Minimum qualifications: 8-10 years exp in assn operations, w/ hands on member service; proven success of recruiting and retaining members; considerable skills in leadership, facilitation, team building, strategic planning and conflict resolution; ability to travel. Direct resume with cover letter and salary requirements to National Restaurant Association, HR/SVPM, 1200 17th Street, NW, WDC 20036 or email jobs@restaurant.org.

CHIEF INFORMATION OFFICER -- Trade association seeks CIO to fill a new strategic technology role for organization with offices in DC and Chicago and other remote locations, presently reporting directly to the CEO. Current operating environment: Windows 2003, mixed Exchange 2003/2007 (transition). Responsibilities: Direct, plan and control all technological activities and to ensure the effective, efficient and secure operation of all automated systems. Responsible for the enterprise-wide information vision and strategy. Leads IT strategic and operational planning to achieve business goals, including budget. Minimum qualifications: 8-10 years managing major information processing systems; comprehensive knowledge of information technology and extensive knowledge of hardware and software, with ability to keep abreast of new technologies; degree in computer science, Master’s preferred; appropriate IT certifications, including MCSE or later certification; energetic, forward-thinking and creative individual with high ethical standards and appropriate professional image; strong customer orientation; excellent interpersonal and communication skills; travel required. Direct resume with cover letter and salary requirements to National Restaurant Association, HR/CIO, 1200 17th Street, NW, WDC 20036 or email jobs@restaurant.org.

RESEARCH ANALYST -- Trade assn seeks research professional to contribute to a broad range of projects related to the restaurant industry. Responsibilities: perform research and summarize findings; write research reports, articles and newsletters and assist with production; serve as source for research and analysis; contributes to data on web site; data sourcing and spreadsheet/database work. Minimum qualifications: 2-3 years previous research experience; proven abilities working with data; detail oriented; posses strong writing skills; Excel and PowerPoint proficiency. Bachelor degree in economics, business or related. Direct resume, cover letter with salary requirements & writing sample to National Restaurant Association, HR/RA, 1200 17th St NW, WDC 20036; or email jobs@restaurant.org.

VICE PRESIDENT, SAVE AMERICAN FREE ENTERPRISE – -- Trade assn seeks energetic, creative team player to fill a new role leading an aggressive political and fundraising effort tackling state/local challenges facing the restaurant industry. Responsibilities: oversee SAFE; develop vision/strategy for SAFE; develop and execute SAFE fundraising events and programs; solicits donors; manage budget; advisor to board level committee. Minimum qualifications: 7 years fundraising, issue and campaign management; event planning experience; superior research & analytical abilities; college degree; excellent interpersonal & communications skills; ability to travel. Direct resume with cover letter and salary requirements to National Restaurant Association, HR/SAFE, 1200 17th St NW, WDC 20036 or email jobs@restaurant.org.

CHIEF FINANCIAL OFFICER -- Trade association for restaurant industry seeks self-directed individual with high ethical standards to serve as enterprise’s CFO and be a member of the Office of the CEO. Provide effective direction, management and leadership to the Association and its related entities in the areas of finance, accounting, business strategy and development. Resp: develop/oversee financial goals, strategies, plans and policies; manage staff in DC and Chicago. Min quals: 10 years related experience in senior level financial and operational management, exp in 501(c)(3), 501(c)(6) and for-profit organizations; strategic visionary with sound technical skills; excellent interpersonal/communication skills, ability to make effective and persuasive speeches/presentations; Bachelor’s degree; CPA. Position located in Washington, D.C.; travel req’d. Submit resume and cover letter w/ salary req to National Restaurant Association, HR/CFO, 1200 17th Street NW, Washington, DC 20036 or email jobs@restaurant.org.

CUSTOMER TECHNICAL SUPPORT ASSOCIATE -- The Customer Service Technical Support Specialist delivers excellent service to both external customers and internal colleagues by providing assistance and support to our Customer Service Specialists and Associates. In doing so, the Customer Service Technical Support Associate is responsible for first level incident assessment and documentation, problem resolution in support of online programs, services and related databases. This individual is responsible for exemplary service standards in providing technical and operational assistance within our Customer Service call center.

The Customer Service Technical Support Associate provides exemplary technical and operational assistance to external customers and internal colleagues in support of online programs, services, and their related databases. As a member of our busy call center, the Customer Service Technical Support Associate is responsible for first level incident assessment, problem resolution, related system testing, and documentation.

Qualifications
Candidate must be possess a strong technical help desk or technical support role, preferably within a busy call center, and in support of online programs, services and related database management. Candidate must possess solid technical knowledge for trouble shooting and resolving web user and database issues, PC, order entry and database systems and in the use of call center technology. The Customer Service Technical Support Associate must be highly organized with the ability to handle multiple priorities, detail-oriented, and possess strong analytical and problem solving skills. Strong verbal and written communication skills are needed in communicating and in troubleshooting with internal colleagues and to a wide variety of technically versed customer base. The ability to speak Spanish is a plus.

Candidate must have previous technical help desk or technical assistance experience, preferably within a busy call center, supporting end user needs for online programs, services and related database management. Candidate must have experience troubleshooting Windows OS, Internet browsers, and relational databases, and be proficient in MS Office. Experience with call center technology, and Mac OS a plus. The Customer Service Technical Support Associate must be highly organized with the ability to handle multiple priorities, detail-oriented, and possess strong analytical and problem solving skills. Excellent verbal and written communication skills are needed in communicating and in troubleshooting with internal colleagues and a diverse customer base. The ability to speak Spanish is a plus.

If you meet the qualifications and are interested in this exciting opportunity, please forward your resume, including salary history to JobApplicants@nraef.org. Click here to find the address of this office.

For more information about the restaurant industry, visit our website at www.restaurant.org. EOE

CUSTOMER SERVICE SPECIALIST -- The Customer Service Specialist delivers excellent service to both external customers and internal colleagues by processing orders accurately and efficiently and managing key account information in our busy call center. The Customer Service Specialist provides timely information and support for the Association’s products, programs and services.

Qualifications

Candidate must be highly organized, detail-oriented, able to handle multiple priorities and possess strong analytical and problem solving skills. Responsibilities include answering a wide variety of customer concerns, including technical support of web-based programs and services. Candidate must acquire comprehensive product knowledge and be able to cross-promote to best meet customer needs. Position will have extensive phone contact, and will handle order processing, database queries, account management, order tracking and order fulfillment needs. This team player must have excellent verbal and written communication skills. Prior customer service experience required. The ability to speak Spanish is a plus.

Our Association offers a competitive compensation and benefits program in a dynamic and friendly working environment.

If you meet the qualifications and are interested in this exciting opportunity, please forward your resume, including salary history to JobApplicants@restaurant.org. Click here to find the address of this office.
EOE