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National Restaurant Association - 5 tips for turning communication breakdowns into breakthroughs

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5 tips for turning communication breakdowns into breakthroughs

Communication can make or break working relationships. When communication is poor, turnover increases and can affect business. The good news is that you can turn communication breakdowns into breakthroughs with these tweaks:

  • Build communication habits with training. Knowledge is power. Don’t just assume your employees know how you want them to communicate. Teach them. Set clear expectations and give them tools to effectively communicate. Assess your training materials, and ensure they are clear, consistent and regularly updated with accepted communication standards between managers and their teams.
  • Communicate multiple times in multiple ways. Just because you say something once doesn’t mean it was heard or absorbed. If you have an important message you want your team to put into action, reinforce it with consistent messaging verbally and in writing.
  • Target communication. Create an environment where messages are always relevant so employees don’t tune out. Technology makes it easy to send messages to specific groups. Everyone working today might need to know about an event that occurred this morning, but that might be irrelevant to tomorrow’s staff. When topics, such as a team member’s performance, are more personal, managers should communicate privately and preferably in person.  
  • Communicate beyond the pre-shift staff meeting. Leave messages for your team. If you send your schedule out in advance, you can attach additional messages with online tools.

    During busy shifts, your restaurant may get hectic, and some things may get lost in translation. Have a quick, easily accessible way to type or record notes. Between shifts, managers can leave their notes in an online logbook so the next manager can walk in and understand exactly what’s happened.
  • Emphasize accountability. To eliminate confusion about who takes over whose shift and so on, you can use digital tools that indicate when a message has been read or if a request needs manager approval. This means you won’t have to keep track of and sort loose paper records.

This content was provided by HotSchedules.

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