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National Restaurant Association - Take advantage of e-learning training possibilities in your restaurant

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Take advantage of e-learning training possibilities in your restaurant

Training is a continuous process that affects every employee in your restaurant. E-learning, or electronic learning, allows restaurants to provide training materials in digital, interactive formats and make them accessible to employees from one or multiple devices via the internet. These online materials can be housed in an e-learning management system, which is a digital framework designed to host these assets.

Here are four common training tasks that e-learning management systems can help managers or trainers handle:

  • Centralize training materials. Even if all or portions of your trainings are in-person, you can quickly create effective, interactive learning and assessments, with no programming experience required. Subject matter experts can quickly become course authors, with the flexibility to update information in real time. Because all learning materials are gathered in one place, learners can be more self-reliant and learn on their own schedules. Users and content within the system can be assigned special attributes that then allow you to automate distribution and target specific user groups automatically. After the training is over, if an employee would like a refresher on a particular topic, they can sign into the system and view the material again without having to track down the trainer. You can also post training content in various languages.
  • Customize training programs. Training can differ by role. One employee may need to know all about your restaurant’s private event offerings for sales purposes, while another may need to obtain a ServSafe food safety certification and pass your kitchen safety test. Assign individual team members role-specific trainings as well as any brand training you’d like all of your employees to absorb. Before you select an e-learning management system for your restaurant, confirm that it can accommodate all of your restaurant’s training needs so there are no surprises. 
  • Track training completion. Log target completion dates for courses, certifications and testing to eliminate any confusion. Employees and their managers can receive digital reminders when key training deadlines approach.
  • Reporting. Because these systems have reporting capabilities, you can identify which tests employees consistently aced and pinpoint any consistent improvement areas. If one course wasn’t absorbed well by employees across the board, perhaps you should look into another training option and better allocate your training dollars. If one employee didn’t perform well on a test, you can reassign it so he or she can try again.

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