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National Restaurant Association - 11 resources to recruit, retain and build a star workforce

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11 resources to recruit, retain and build a star workforce



Discover ideas to recruit, retain and develop stellar employees. Top training and HR execs share ideas, anecdotes and innovations in 11 workforce engagement sessions at the NRA Show. Join us May 21 through 24 in Chicago to take ideas to train, advance and motivate your team.

Reward great work

Finding great people who do great work doesn’t have to be a huge challenge. TJ Schier, president, SMART Restaurant Group, shares cutting-edge recruiting, hiring and training tactics. Discover tips to “Hire, Train, Reward, Retain: Developing a Team of Top Performers” at 10 a.m. Saturday, May 21.

Create and keep rock star talent

Forge a fan boy-like following through service that rocks your guests’ worlds. Discover how to create an almost obsessive need for diners to return to your establishment with tips from Jim Knight, People Forward managing partner. Don’t miss this high-energy interactive session, “Service That Rocks: How to Create a Differentiated Experience” at 11:30 a.m. Saturday, May 21.

Become an employer of choice

How do Little Caesar’s Enterprises, The Habit Burger Grill and Ivar’s Restaurants provide learning opportunities and growth potential? Gain insight from their training execs in “Strong Recruiting for a Shrinking Workforce” at 1 p.m. Saturday, May 21.

Build culture

Find out how White Castle Systems, Hostmark Hospitality Group and Caffe Nero use culture to attract, inspire and retain employees. Find out how these members of the Council of Hotel and Restaurant Trainers put culture to work at 10 a.m. Sunday, May 22, in “Culture: Building a Business on Purpose.”

Promote self-care and smart choices

Help your team avoid burnout, illness and bad habits that could turn into liability. Discover ways to promote and prioritize self-care and healthful lifestyles at 10 a.m. Sunday, May 22. Find out how to support employees struggling with weight, addiction or other challenges in “Healthy Lifestyle Choices.”

Go a long way with gratitude and recognition

Are you taking the time to recognize and thank your team for their work? David Novak, executive chairman, Yum Brands, shares new research on the "global recognition deficit” at 3 p.m. Sunday, May 22. Take home practical advice to inspire attendees and create positive change in their lives and your business in “Great Work: Fixing the Global Recognition Deficit.”

Reach Gen Y, baby boomers and everyone in between

How do Rubio’s Restaurants, Enlivant, McAlister’s Delis, White Castle Systems and other multi-unit companies ensure training reaches all generations of the workforce? Top trainers discuss new approaches to e-learning, gamification and investing in culture at 11:30 a.m. Monday, May 23. Discover ways to engage and nurture your multigenerational staff in “Grappling with Generation Gaps at Work.”

Develop a diverse workforce

Explore language and diversity resources to develop a diverse workforce. Find out how Pollo Tropical masters “200 Languages, 200 Cultures, One Mission” at 1 p.m. Monday, May 23.

Engage and advance employees

From on-boarding to education assistance to ownership, restaurants offer hundreds of opportunities to help employees achieve success. Learn about innovative training programs, advancement opportunities, employee-driven innovations and more in “100 Ways to Invest in Your Employees.” Find out how your peers are recognizing, rewarding and advancing their teams at 10 a.m. Tuesday, May 24.

Train on a tight budget

Finding resources to pay for training can be difficult in the face of high rents, food costs and other operating expenses. Discover how to improve up-and-coming employees’ organizational, motivational and communication skills without burning up your budget in at 10 a.m. Tuesday, May 24, in “Training Leaders Using Limited Resources.”

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