• Home
    Home We Serve America's Restaurants Representing nearly 500,000 restaurant businesses, we advocate for restaurant and foodservice industry interests and provide tools and systems that help members of all sizes achieve success.
  • Foundation
    Foundation Building & Retaining Talent The NRAEF is focused on developing a stronger workforce and building the next generation of industry leaders through education, scholarships and community engagement.
  • Show
    Show May 18-21, 2019 As the international foodservice marketplace, the National Restaurant Association Show provides unparalleled opportunities for buyers and sellers to come together, conduct business and learn from each other.
  • ServSafe
    ServSafe Minimize Risk. Maximize Protection. For over 40 years, ServSafe® training programs have delivered the knowledge, leadership and protection that have earned the trust and confidence of business leaders everywhere.

National Restaurant Association - 5 tips on hiring and retaining the best employees

Skip to navigation Skip to content

News & Research

News RSS

5 tips on hiring and retaining the best employees

With the nation nearing full employment, some restaurateurs say they’re experiencing staffing challenges due to the evaporating talent pool.

Full employment is good for the country, but may present a challenge for our industry. In 2016, the U.S. Bureau of Labor Statistics reported the turnover rate for restaurants and hospitality was 72.9 percent. In 2017, according to our research on the subject, roughly three in 10 restaurant operators said they had job openings that were difficult to fill.

Our research further found that 71 percent of fine-dining operators reported challenges in filling front-of-the-house positions, as did 58 percent of casual-dining restaurants and 56 percent of quickservice operators. At fast-casual restaurants, 62 percent of operators said they had difficulty filling manager positions.

Today, the big question they must all confront is how to hire the best and brightest and retain the great employees and managers they employ? That is why the National Restaurant Association, at its Human Resources & Risk and Safety conference, Feb. 20 to 22, will focus attention on hiring solutions and best practices. Industry experts Kristen Zagozdon of Cooper’s Hawk Winery & Restaurants, Shake Shack’s Natalie Diehm, CAVA’s Dave McKlveen and Lettuce Entertain You Enterprises’ Nicole Edwards will offer their insights on retention methods and reducing turnover.

Here’s a sampling of what you’ll learn at the conference:

  1. Engage in excellent brand management. If you don’t tell your story, others will do it for you – and they won’t do as good a job as you would.
  2. Simplify your job applications process. If the job application is too complicated or lengthy, job seekers will quit in the middle of filling them out and you may lose that top talent.
  3. Maximize employee referrals. This is still the primary source for finding potential new hires. If you want your great employees to refer others to you, make sure you offer them decent incentive payments or rewards.
  4. Millennial-ize your recruiting. Millenials are the single-largest working generation in the United States. This year, they’ll make up 38 percent of the workforce. That’s why it’s important to understand who they are and what they expect from employers.
  5. Forge a relationship with colleges and high schools. Make sure you work with these learning institutions to co-create curriculum in return for gaining the first shot at new graduates.

Join us at the Human Resources & Risk and Safety Conference in Las Vegas, Feb. 20 to 22. Advance registration is closed, but you can still register on site at the ARIA Resort & Casino.

Conserve RSS Healthcare RSS Conserve RSS

▲ Back to Top

We're glad you're here!®

® 2012-2017 National Restaurant Association. All rights reserved.

2055 L St. NW, Suite 700, Washington, DC 20036
(202) 331-5900 | (800) 424-5156