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National Restaurant Association - In a diverse world, use these 4 tips to succeed

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In a diverse world, use these 4 tips to succeed

The restaurant industry is home to a diverse workforce. According to the U.S. Census Bureau, 47 percent of restaurant employees are minorities.

Among those employees, 25 percent are Hispanic, 12 percent are Black and 7 percent are Asian. In addition, four in 10 restaurant managers/supervisors and six in 10 chefs are minorities as well.

As our industry and customers become more diverse every year, it is important to educate ourselves and our employees in understanding diversity, says Gerry Fernandez, founder and CEO of the Multicultural Foodservice & Hospitality Alliance (MFHA), a National Restaurant Association strategic partner since 2016. Being mindful and respectful about others’ backgrounds and beliefs not only improves employee engagement, but customer service as well, he notes.

Fernandez says that practicing cultural intelligence is one of the best ways to achieve that goal. What is cultural intelligence? He defines it as having the knowledge and skills to effectively engage people from different cultural backgrounds and deliver better results.

Here are Fernandez’s four tips for operating successfully in a diverse workplace:

  1. Always seek clarity. Be insightful and knowledgeable; don’t make cultural assumptions about others
  2. Use a different vantage point to appreciate diversity. If you see the world from someone else’s perspective, you can better understand the cultural divide.
  3. Be intentional about wanting to learn. Create effective cross-cultural communication. Read books, make time to meet with others to trade thoughts, ideas and insights that you and they may not have about each other.
  4. Don’t accept stereotypes at face value. Reach your own conclusions, and understand that differences are not deficiencies.


For more about cultural diversity in the restaurant industry, visit the Multicultural Restaurant & Hospitality Alliance

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