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National Restaurant Association - NRA offers training DVDs on harassment, social media use, customer service

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NRA offers training DVDs on harassment, social media use, customer service

Recognizing the challenges involved in dealing with harassment and discrimination, customer service training, and understanding the dos and don’ts associated with staffers’ social media use, the National Restaurant Association has developed three new DVDs that address those tough issues and offer restaurateurs best practices to combat them.

Released April 17, the DVDs were created especially to appeal to mid-market and small chain operations and help owners and managers teach their employees how best to provide exceptional customer service; prevent harassment and discrimination by teaching the kinds of behavior that are legal and illegal; and how to be responsible when representing themselves or their customers when using social media platforms.

“These DVDs are designed to educate restaurant and foodservice employees about these important issues and train them so they will never put themselves or the companies they work for in any kind of compromising position,” said Sara Anderson, the NRA’s restaurant programs manager. “They are broadly drawn to avoid conflicts with organizations’ standard operating procedures, but also offer information that could help prevent potential situations that are hurtful to your business’ reputation or subject you to a costly legal battle.”

The DVDs range between 11 and 22 minutes in length. The topics are:

  • Preventing Harassment & Discrimination, a training course for restaurant employees that explains clearly and effectively how to prevent harassment and discrimination in the workplace
  • Being Social Media Smart, which explains how social media platforms can allow private information to become public fast, and that employees must know how to be responsible when representing their companies on those platforms
  • Customer Service Training, which instructs employees on how to deliver an exceptional customer service experience and know how to react when difficult situations occur

These training courses are available for sale on the ServSafe website for $125 each or $300 for the set. For more information about these products, call 312.715.1010 or e-mail ServSafe@restaurant.org.

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